At the Isetan Mitsukoshi Holdings, priority initiatives (material issues) have been identified based on discussions at management conferences (current Board of Executive Officers), the opinions of external advisors, and the findings fromcustomer questionnaire surveys. We have identified three material issues among the social issues and requests from our stakeholders, from the perspective of making the most of our strengths as a company running a department store business as our core business, through the process described below.
The slogan "think good" carries our message, "Let’s start by thinking seriously, using our imagination," toward a bright and prosperous future. Based on the Isetan Mitsukoshi Group’s Basic Policy on Sustainability, we set out the following three pillars in April 2021:
i) assorting products responsible for the global environment including ecosystems, people working for and social issues;
ii) promotion of the 4Rs (Refuse, Reduce, Reuse and Recycle); and
iii) the dissemination of culture, technology, and sensibility, to guide our sustainability initiatives implemented through our main business activities under the slogan of "think good."
We will continue to aim for a sustainable society and a bright and prosperous future, by respecting and bridging diverse values and increasing various options, together with all stakeholders including our customers, business partners, and the local community.
To expand opportunities for activities based on "think good," Isetan Mitsukoshi Ltd. has been running campaigns under the "think good" slogan several times a year, mainly through the Isetan Shinjuku Main Store, Mitsukoshi Nihombashi Main Store, Mitsukoshi Ginza Store, and the Isetan Mitsukoshi Online Store. In the first campaign that began in April 2021 and lasted about a month, we identified upcycling as a key issue and carried out projects together with many business partners and social activists. For these projects, we held numerous business meetings with 82 companies and organizations in order to host events to publicize measures against climate change and offer a lineup of environment-friendly products and services.
One specific initiative was the exhibition of works by Mago Nagasaka, an artist confronting social and environmental issues through art, which was met with the greatest responses in recent years for an Isetan Shinjuku Main Store event. And at the Mitsukoshi Ginza Store, in addition to the Earth Day Tokyo 2021, the country’s biggest sustainability event, the Earth Day Climate Summit was live-streamed. We received warm words of encouragement from customers as well as environment NPOs, and the streaming event served as a stepping stone to expanding related initiatives.
In order to increase the depth and range of these activities, we will continue sharing information and exchanging opinions with our business partners and other stakeholders.
The three axes of "think good"—Initiatives and specific programs
To realize the future envisioned by the Isetan Mitsukoshi Group, we have identified the following key factors: under material issue 1, urban development leveraging the Group’s advantage of having broad national and international networks; under material issue 2, achievement of a decarbonized society and fulfillment of social responsibility across the supply chain; and under material issue 3, diversity and inclusion, raising of employee motivation, and the promotion of life-work balance. To bring these into reality, they have been set out as long-term goals.
In FY2018, the Isetan Mitsukoshi Holdings dramatically revised the Group structure for the management of conventional CSR activities, including environmental measures, from the viewpoints of the Environment, Society, and Governance (ESG) and the Sustainable Development Goals (SDGs). We aim to achieve sustainable business management by both solving social issues and improving corporate value through business under the leadership of senior management by establishing and holding the Sustainability Promotion Committee chaired by the CEO.
The Sustainability Promotion Committee seeks to promote and raise awareness for the measures and priority initiatives of our sustainability activities across the Isetan Mitsukoshi Group. Chaired by the CEO of Isetan Mitsukoshi Holdings, the Committee consists of the General managers of departments (business unit representatives) and affiliate representatives. The Committee held once in FY2020.
The Sustainability Promotion Section Meeting operates under the Sustainability Promotion Committee. Chaired by the CAO of Isetan Mitsukoshi Holdings, this Meeting is for promoting sustainability measures in working level. It consists of managers (business subunit chiefs), including the general managers of the general affairs departments of the Group companies and Group stores. The Committee held twice in FY2020.