Vision for the Long Term
To be a “special” department store-centered retail group that enriches the lives of its customers
~ To gain the utmost support in “High sensitivity, fine quality” consumption, with the pride of Japan and the ability to convey this around the world ~
Isetan Mitsukoshi Group Policy on Sustainability
We fulfill our corporate social responsibility facing various social issues and contributing to solving them through our corporate activities.
We will play a role in achieving both a prosperous future for all stakeholders and a sustainable society.
The Isetan Mitsukoshi Group Standards of Corporate Ethical Behavior are the foundation, for each and every person working in the Isetan Mitsukoshi Group, to practice the Isetan Mitsukoshi Group Corporate Philosophy. They are standards for daily behavior.
Established in November 2018
Revised in April 2023
Throughout its long history, the Isetan Mitsukoshi Group has led a prosperous coexistence with diverse stakeholders, including customers, staff, suppliers, and local communities, and for this reason, we at the Isetan Mitsukoshi Group are very much alive to the need to respect the human rights of everyone who is affected by all of our business activities. At the Isetan Mitsukoshi Group, we strive to fulfill our duty to respect the human rights of all of our stakeholders by establishing this Policy and creating an environment which respects the human rights of everyone who is affected by our business activities, in order to achieve our vision to become a ‘special’ department store-centered retail group that enriches the lives of its customers.
1. The Underpinnings of This Policy
The Isetan Mitsukoshi Group supports and respects the International Bill of Human Rights which incorporates the Universal Declaration of Human Rights (International Covenant on Economic, Social and Cultural Rights / International Covenant on Civil and Political Rights), the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, the OECD Guidelines for Multinational Enterprises, as well as the Ten Principles of the UN Global Compact, whilst also respecting the international human rights standards that apply in the countries and regions in which it conducts business.
This Policy sets out our commitment to respect for human rights, which is based on the aforementioned international standards, as well as the Isetan Mitsukoshi Group Standards of Corporate Ethical Behavior and the Isetan Mitsukoshi Group Policy on Sustainability.
2. Scope of This Policy
This Policy applies to all directors, officers, and employees of the Isetan Mitsukoshi Group.
All of the suppliers engaged by the Isetan Mitsukoshi Group are also required to act with due regard to and comply with this Policy. Likewise, sub-tier suppliers engaged by our suppliers are also expected to act with due regard to this Policy and promote the respect for human rights.
3. Our Approach to the Respect for Human Rights
The Isetan Mitsukoshi Group recognizes that the possibility of its business activities having an adverse impact on human rights cannot be eliminated completely, and seeks to fulfil its duty to respect human rights by establishing and continuously operating a human rights due diligence system, as follows.
(1) We will endeavor to identify, prevent, and lessen any adverse impact our business activities may have on human rights.
(2) Should our business activities cause or exacerbate any adverse impact on human rights, we will respond appropriately to remedy the situation.
(3) Where our business activities are directly linked to adverse impact on human rights because of the business we conduct with our suppliers, we will work with our suppliers to halt or lessen the adverse impact on human rights.
(4) As part of our efforts to ensure the respect for human rights, we will engage in dialogues and discussions with our stakeholders, and we will act in good faith in doing so.
(5) We will publish the details of the initiatives we pursue in order to ensure the respect for human rights pursuant to this Policy, as well as the status of their progress, through various reports and our website.
4. Our Initiatives on Key Human Rights Issues
(1) Prohibition of Forced Labor
We will prohibit forced labor and human trafficking, and uphold sound labor practices that are based on the free will of individuals.
(2) Prohibition of Child Labor
We will adhere to the legal working age, and we will not require young workers below the age of 18 to perform dangerous tasks.
(3) Prohibition of Inhumane Treatment and Harassment
We will: eliminate inhumane treatment such as psychological, physical, or sexual harassment which degrades an individual’s dignity and character; strive to be sound and considerate in our words and actions; and build a relationship of trust with each other and our stakeholders. Furthermore, we will not engage in any unjust treatment whatsoever which is based on characteristics such as gender, sexual preference, disability, age, etc.
(4) Respect for Diversity and Prohibition of Discrimination
We will not tolerate any form of discrimination based on race, ethnicity, nationality, belief, religion, gender, sexual orientation, gender identity, gender expression, sexual characteristics, place of birth, social background, age, health status, disability, employment status, etc., or any other conduct which degrades an individual’s dignity. We will respect the diverse individualities and values of each individual, acknowledge the value our individual differences bring, and strive to create an environment in which our diverse talent can realize their potential to the fullest.
(5) Ensuring Safety and Hygiene at Work, and Maintaining and Promoting Health
We will comply with the laws, regulations, and our internal rules that govern our workplace, and create a work environment which is open and transparent, as well as safe and hygienic. We will then strive to create an environment where our staff can become more health-conscious, and maintain and promote their own health.
(6) Appropriate Wages and Working Hours
We will appropriately manage our staff’s working hours, days off, leave, and wages, by complying with the applicable laws and regulations, and taking into account the international human rights standards as well.
(7) Freedom of Association and Collective Bargaining
We will, in our dealings with our staff, respect our staff’s freedom of assembly and their right to collective bargaining.
5. Education and Training
The Isetan Mitsukoshi Group will, to ensure that this Policy becomes embedded in and implemented in relation to all of its business activities, appropriately educate and train all of its directors, officers, and employees.
Established in November 2018
Revised in April 2023
In order to realize our vision to become a ‘special’ department store-centered retail group that enriches the lives of its customers, we at the Isetan Mitsukoshi Group believe that it is necessary to ensure that our goods and services are procured appropriately, and to secure our customers’ safety and peace of mind at all times.
We will practice sustainable procurement across our entire supply chain, by establishing this Policy and working together with all of our suppliers, so that we may discharge our corporate social responsibility amid the manifestation of human rights and other social issues as well as environmental issues within supply chain.
1. The Underpinnings of This Policy
The Isetan Mitsukoshi Group will not only comply with the applicable international treaties and the related laws and regulations of each of the countries and regions in which it conducts business, but also respect the relevant international codes of conduct, and act transparently and appropriately pursuant to the principle of fair and free competition in its business dealings.
2. Scope of This Policy
This Policy applies to all procurement of goods and services by the Isetan Mitsukoshi Group.
All of the suppliers involved in the procurements of goods and services by the Isetan Mitsukoshi Group are also required to act with due regard to and comply with this Policy. Likewise, sub-tier suppliers engaged by our suppliers are also expected to act with due regard to and implement this Policy
3. Fundamental Initiatives
(1) Fair Business Practices
We will, in order to adhere to the principle of fair and free competition, build partnerships with our suppliers in accordance with the Isetan Mitsukoshi Group’s Basic Policy on Fair Trade.
We will strictly prohibit bribery and corruption, in accordance with the Isetan Mitsukoshi Group Anti-Bribery Policy.
We will respect the trademark rights, design rights, patent rights, and other intellectual property rights held by others, and will not handle goods that infringe the intellectual property rights of third parties.
(2) Quality Control
We will secure our customers’ safety and peace of mind by striving to improve the quality of our goods and services at all times, through our quality control system.
We will promptly and accurately disclose all necessary information which concern the quality or safety of our goods and services.
(3) Consideration for Human Rights
We will promote procurement practices that respect the human rights of everyone who is affected by our business activities, in accordance with the Isetan Mitsukoshi Group Human Rights Policy.
We will put particular emphasis on the following seven areas.
(i) Prohibition of forced labor
(ii) Prohibition of child labor
(iii) Prohibition of inhumane treatment and harassment
(iv) Respect for diversity and prohibition of discrimination
(v) Ensuring safety and hygiene at work, and maintaining and promoting health
(vi) Appropriate wages and working hours
(vii) Freedom of association and collective bargaining
(4) Consideration for the Environment
We will promote procurement practices that pay due regard to the environment, in accordance with the Isetan Mitsukoshi Group Environmental Policy.
In order to conserve the environment and achieve harmony with nature, we will tackle the following five environmental challenges.
(i) Responding to climate change
(ii) Preventing environmental pollution
(iii) Recycling resources and controlling waste
(iv) Preserving biodiversity
(v) Securing water resources
(5) Information Governance
We will establish an appropriate information management system to ensure that confidential information and personal information we become privy to through our trade are protected against unauthorized disclosure to third parties. We will use such information only to the extent necessary to accomplish our business purposes.
(6) Supporting Local Communities in Tackling Their Issues
We will seek to achieve sustainable development of our local communities and economies, and play our part in helping local communities tackle their issues. We will also build a positive rapport with our local communities through proactive communication, and support our local communities as well as their producers.
(7) Elimination of Antisocial Forces
We will eliminate any dealings, including any trading relationship, with antisocial forces that threaten the order and safety of civilized society.
To ensure that we practice sustainable procurement in accordance with this Policy, we will appropriately educate and train all of our directors, officers, and employees. We will, through dialogues with our suppliers and other external stakeholders, endeavor to strengthen the partnerships with our external stakeholders, and evolve and develop our approach to sustainable procurement.
Established in May 2018
Revised in April 2023
The Isetan Mitsukoshi Group shall meet face to face with customers and other stakeholders, consider activities for protecting the environment as a corporate social responsibility, and fulfill that responsibility to realize a sustainable society where people live in harmony with the global environment.
Established in April 2009
The Isetan Mitsukoshi Group will build win-win relationships with all stakeholders in a well-balanced manner through future-oriented and friendly dialogue and communication, thereby contributing to the enhancement of our social value and corporate value. To this end, we will strengthen our system for making use of important stakeholder opinions in management decision-making.
We will also strive to engage actively in communication activities on a daily basis, regarding them as a means of understanding social and management issues.
In FY2018, the Isetan Mitsukoshi Holdings dramatically revised the Group structure for the management of conventional CSR activities, including environmental measures, from the viewpoints of the Environment, Society, and Governance (ESG) and the Sustainable Development Goals (SDGs). We aim to achieve sustainable business management by both solving social issues and improving corporate value through business under the leadership of senior management by establishing and holding the Sustainability Promotion Committee chaired by the CEO.
In April 2022, we established the Sustainability Promotion Division within the General Affairs Department of Isetan Mitsukoshi Holdings in order to promote sustainability-oriented management with greater speed.
● Identification of risks and opportunities and formulation of necessary policies in promoting sustainability throughout the Group
● Confirmation of progress on long-term plans and KPIs related to materiality, including climate change response
● Sharing, discussing, and monitoring best practices of ESG initiatives at Group companies
● Sharing the latest knowledge in ESG
The Sustainability Promotion Committee seeks to promote and raise awareness for the measures and priority initiatives of our sustainability activities across the Isetan Mitsukoshi Group. Chaired by the CEO of Isetan Mitsukoshi Holdings, the Committee consists of the General managers of departments (business unit representatives) and affiliate representatives. The Committee held once in FY2021.
The Sustainability Promotion Section Meeting operates under the Sustainability Promotion Committee. Chaired by the CAO of Isetan Mitsukoshi Holdings, this Meeting is for promoting sustainability measures in working level. It consists of managers (business subunit chiefs), including the general managers of the general affairs departments of the Group companies and Group stores. The Committee held once in FY2021.
● Administrative secretariat for the Sustainability Promotion Committee, Sustainability Promotion Section Meeting, etc.
● Sustainability of the entire Group