The Isetan Mitsukoshi Group will build win-win relationships with all stakeholders in a well-balanced manner through future-oriented and friendly dialogue and communication, thereby contributing to the enhancement of our social value and corporate value. To this end, we will strengthen our system for making use of important stakeholder opinions in management decision-making by positioning them as a means of understanding social and management issues, striving to engage actively in communication activities on a daily basis.
Future-oriented engagement |
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Balanced management |
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Creating fans |
Based on mutual understanding with our stakeholders, we aim to be a company that continues to meet the needs of the times by solving problems. |
Emphasizing balance among stakeholders, we aim to build relationships that earn the trust of all stakeholders. |
Through continuous dialogue and appropriate feedback, we aim to make all stakeholders fans of the Isetan Mitsukoshi Group. |
Stakeholders |
Approach to initiatives |
Main means of dialogue |
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Customers |
We aim to continue to be the trusted and preferred choice of our customers by providing the best selection of products and services, while ensuring their safety and security, and by being attentive to our customers’ wishes and valuing communication. |
Daily sales activities |
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Business Partners |
We respect the spirit of co-existence and co-prosperity with our business partners, and are committed to providing safe and secure products and services. In addition, we are dedicated to building a responsible supply chain and to playing our part in the creation of a sustainable society. |
Notification of Isetan Mitsukoshi Group Code of Conduct for Suppliers |
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Shareholders/Investors |
We aim to continuously enhance corporate value while maintaining transparency and accountability in management through, among other things, bi-directional communication with shareholders/investors and timely and appropriate information disclosure. |
General meeting of shareholders, shareholder questionnaires |
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Employees |
In order to create an organizational climate that allows diverse human resources to take on challenges without fear of failure, we aim to realize a workplace environment that is both rewarding and comfortable by emphasizing dialogue with employees and developing various policies and systems. |
Executive/employee dialogue meetings, |
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Local Communities |
We strive to build relationships of mutual respect by actively engaging with communities, and by promoting activities that contribute to the development of local communities through the provision of products and services that meet their needs. |
Social contribution activities (disaster relief, volunteer activities, etc.) |